Yeah, I spoke WAY too soon the other day when I said things were going well with the computer. Yesterday when I went to boot the beast up, I got a disk error and then everything went to hell from there. (This is the first time I have booted it up since yesterday--and I'm not sure if it will boot again if I turn it off. A brand new surprise every day!) I called the tech who had been here the day before and she recommended I call Dell and tell them I want a brand new replacement for this lemon--which I did. And they are happy to accommodate me--it is only going to take 2-3 weeks for it to happen! Oh, well. Hopefully the new one will work right out of the box and I won't need to deal with tech support--I'll keep my fingers crossed.
I don't really know where I can put the blame on this entire matter. I want to be mad at Dell, but they have been good about this whole mess. Unfortunately, when you make millions of computers, there will be some duds--this happens in ALL manufacturing. I want to be mad at Microsoft, but I'm not too sure there is an issue here at all with the OS. I want to be mad at FedEx and the possibility that the computer was handled too roughly, but I can't be sure of THAT, either. I still think the entire problem with this particular computer and all computers/software/etc can be laid at the feet of all of us. Consumers want the best, brightest, fastest, most powerful computer/software/peripheral/etc, and they want it NOW!!! THAT is why programs come out and they are buggy: People won't allow the companies to perfect anything before they are released to the public. We are our own worst enemies when it comes to technology--we allow companies to put out crappy products and we make excuses for them. This has to stop, but I don't see it happening any time soon. When we, as consumers, say enough is enough, maybe we won't have all of these problems with our technology--and then we won't need the tech support centers in New Delhi. In a better world, maybe. {sigh}
UGH!!!
